Watson-Marlow launches industry first augmented reality app for Sine pump maintenance
Falmouth, UK, 9th February 2022 / Sciad Newswire / Leading the way in creative customer solutions, Watson-Marlow Fluid Technology Group (WMFTG) has launched the first in a series of augmented reality (AR) apps. Developed to enhance the customer experience and post-sales support for its products, the first app has been built for its Certa Sine pump. This is a pump renowned for meeting the highest standards in hygiene and cleanability, improving process efficiency and minimising total cost of ownership.
Designed for ease of use, the Certa AR app allows customers to easily identify the tools required for Certa Sine pump maintenance tasks whilst providing information and clear step-by-step visual guidance. Whilst the app has been intuitively designed so that users do not need previous experience of AR, it also targets the digital native skillset, whose learning excels when utilising visual, digital technology. By laying AR visual instructions over a customer’s own pump, the app aids customer understanding of a task and saves time previously spent consulting written product manuals.
The app was developed in-house by WMFTG’s new Digital Transformation department. Head of Department, Matthew Thomas said: “The growth of this department demonstrates WMFTG’s continued commitment to the pursuit of creative and accessible customer focussed solutions. A game changer for how companies deliver customer solutions, our investment demonstrates our understanding of the pressures our customers face recruiting skilled workforce. There is a new generation of employees with the skills and preference to consume instructions using visual, digital technology and this app makes learning new skills much more accessible.
“For WMFTG, the Certa AR app marks a change in how we use technology to support and develop our customer experience. It is a perfect example of targeted investment and resources in tools that enhance the way we exceed our customers’ needs.”
New to the team, 26 year old WMFTG AR specialist and the Certa app developer, Isaac Gillard said: “We are delighted to launch an app that allows us to apply AR technology to the benefit of our customers. WMFTG has a reputation for leading the way in customer support and helping create efficiency savings for our pump users. We’re looking forward to receiving feedback from our first users and developing future solutions for our customers.”
Free to download, find out more about the Certa AR app:
Lauren Gill, PR Manager
Watson-Marlow Fluid Technology Group
Juliette Craggs / Jasmin Shearan / Darya Shulakova
Sciad Communications Ltd
T: +44 (0)20 3405 7892
Notes to Editors
About Watson-Marlow Fluid Technology Group
WMFTG is headquartered in Falmouth, UK with international operations in 44 countries and employing over 1750 people globally.
Watson-Marlow is a wholly owned subsidiary of multi-national industrial engineering Group, Spirax-Sarco Engineering plc, a constituent of the FTSE 100, with strategically located manufacturing plants around the world and almost 8,000 employees, including 1,900 direct sales and service engineers.
As a leading engineering group, we have an ethical responsibility to manage our economic, environmental and social impacts, while helping our customers and suppliers to do the same. WMFTG are committed to achieving carbon neutrality by 2040.
Further information can be found at www.wmftg.com
This content was originally published here.